Frequently Asked Questions
Have any questions? We hope to have the answers below.
Contact us at together@commune.cc if you don't see your answer.
Orders & Delivery
How long will my delivery take?
We will try to get your order out to you as soon as possible. Once your order is ready to dispatch, you will receive a shipping notification along with your tracking or reference number. UK orders placed before 12pm will have a Next Day delivery. For international orders, we estimate delivery to be 7-14 working days.
If you haven’t received your order, please email us at together@commune.cc or WhatsApp us at +44 74236 94126.
How can I contact you?
You can email us at together@commune.cc or WhatsApp us at +447423694126.
What if I have a problem with my order?
If you are unhappy with the way your order arrived, please email us at together@commune.cc.
What payment methods do you accept?
Payment can be made by Mastercard, Visa, American Express, PayPal and Apple Pay.
At what stage is my credit card charged?
Your credit card will be charged at the point at which your order is shipped. Any products you order that are not immediately available will be shipped to you as soon as they are available and your credit card will be charged at the point of shipment. Postage will be charged only against the first shipment if the order is to the same delivery address.
Is it safe to use my credit card on your website?
Commune values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. If you have given your consent prior to entering the details required for the ordering process, our web site will retain your Commune account details such as your name, address, email address and purchasing history. Each time you log into your Commune account to create a new order you must re-enter your credit card details. Please see our terms and conditions for further details.
Will I receive an order acknowledgement via email?
In order to set up your Commune customer account and purchase goods online, you will have provided us with your email address. You will receive an order acknowledgement via this email address.
I haven't received my order
If you have not received your order, email us at together@commune.cc or WhatsApp us at +44 7423694126. We will make sure that you get it.
Products
Can I use your products when breastfeeding or nursing?
To our knowledge there is no risk associated with using our products during pregnancy, however we always recommend consulting your health practitioner to discuss any concerns.
Do you use palm oil in your products?
Palm oil derivatives are present within some ingredients used. These ingredients are certified under the Responsibly Sourced Palm Oil (RSPO) body.
Where are your products made?
Our products are made in England.
What regulations do you follow?
In order to sell our products we follow the EU’s Ingredient health and safety guidelines that prohibits the use of over 1300 ingredients. These are the most stringent rules for personal care products in the world. All our products undergo rigorous microbiological testing, and safety assessments before release into the market.
What is SLS and do you use it in your products?
SLS (Sodium Laurel Sulphate) is a harsh and irritating cleansing and foaming agent, which strips the skin and hair of its natural oils. We do not use SLS in any of our products, instead we use much milder ingredients to cleanse and lather which lock in moisture rather than stripping it out.
What are Parabens and do you use them in your products?
Parabens are a family of related chemicals that are commonly used as preservatives in cosmetic products. Parabens can seep into the skin and into body tissues and it has been speculated that parabens could potentially lead to cancer formation. We do not use parabens in any of our products.
Packaging
What are your bottles made of?
Our bottles are made from endlessly recyclable aluminium. Unlike plastic which needs petroleum, a non-renewable resource, aluminium is extracted from bauxite. Aluminium also acts as an excellent defence against contamination from bacteria and other micro-organisms, as it has an impermeable surface that keeps out air, light and liquid. Once finished with the product, the aluminium bottles can be disposed of in the metal recycling bin.
Do your products have BPA in them?
No, we use a food grade cosmetic liner on our aluminium bottles which does not contain any BPA or hazardous substances that could migrate to the product and affect its safety.
What are your pumps made of?
Our bespoke pump is made of metal and a small amount of plastic, which is required for the mechanism, however all of our products are free from single use plastics.
What is your shipping packaging made from?
We use FSC (Forest Stewardship Council) certified cardboard for our shipping boxes, ensuring all the cardboard we use is responsibly produced.
Subscriptions
How does the subscription work?
Following your first order of a bottle with reusable pump, your subsequent shipments will include a replenishment bottle only. Our bespoke metal pump is designed to last and be used with each future replenishment. The subscription is completely flexible, and you can set your delivery schedule to a frequency that suits you and opt out at any time. We recommend replenishing every 8-12 weeks.
Can I change my subscription?
Subscriptions can be managed through your online account. From the 'Subscription Settings' page you can change the date of your next replenishment order, or to change the frequency of your deliveries, click Delivery Frequency on the menu to make your amendments.
Are there any advantages of me taking out a subscription?
We believe in making your life simpler, with everyday products being delivered to your door at your chosen frequency. In the UK, we also offer complementary shipping with all subscription orders.